Push Service - Incident
Incident
Report for SafeNet Authentication Service - PCE/SPE
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with "Push Services" for some customers.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates
Please note you can still authenticate by generating OTP manually from your mobile app.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates
Please note you can still authenticate by generating OTP manually from your mobile app.
This incident affected: Push OTP Service.
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Incident Categories
Push Delivery - Push OTP Service
Degraded Performance: One or more methods impacted and not accessible for users i.e. Push OTP
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