Push OTP Migration to Next Generation Infrastructure Platform
Scheduled Maintenance
Report for SafeNet Authentication Service - PCE/SPE
Completed
The scheduled maintenance has been completed.
Update
Migration has been successfully completed. The team has tested Push Authentications using IOS, Android and Windows successfully./ Further testing and observation will be done over the course of the change window.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear SAS PCE Customer,
As a SafeNet Authentication Service Private Cloud Edition (SAS PCE) customer who has previously requested Client Certificate for use with the Push OTP service, we would like to inform you that we are redeploying the Push OTP service onto our Next Generation Cloud Infrastructure platform.
The planned go-live date is Saturday ,February 12, 2022 (10 PM- 12AM ) EST Eastern Standard Timing which is equivalent to Sunday Feb 13th 03:00 AM-5:00 AM UTC.
Actions to complete before go-live date in February 12, 2022:
If your configuration requires whitelisting the Push cloud IP address, then you must whitelist our new Push cloud IP 35.195.141.154 before the go-live date. This will ensure continued access to the service.
If you have already performed these actions, you do not need to do anything further.
SAS PCE Status Dashboard
Please subscribe to the new SAS PCE Status Dashboard for notifications and alerts related to the Push OTP Service.
https://status.saspce.safenetid.com/
The dashboard provides:
Latest status of the Push OTP service
Latest updates about scheduled maintenances, including this upcoming go-live event
Latest status of maintenances as they progress
If you have any questions, please open a case using the Thales Customer Support Portal
https://supportportal.thalesgroup.com/csm
Sincerely,
SAS PCE Product Team
As a SafeNet Authentication Service Private Cloud Edition (SAS PCE) customer who has previously requested Client Certificate for use with the Push OTP service, we would like to inform you that we are redeploying the Push OTP service onto our Next Generation Cloud Infrastructure platform.
The planned go-live date is Saturday ,February 12, 2022 (10 PM- 12AM ) EST Eastern Standard Timing which is equivalent to Sunday Feb 13th 03:00 AM-5:00 AM UTC.
Actions to complete before go-live date in February 12, 2022:
If your configuration requires whitelisting the Push cloud IP address, then you must whitelist our new Push cloud IP 35.195.141.154 before the go-live date. This will ensure continued access to the service.
If you have already performed these actions, you do not need to do anything further.
SAS PCE Status Dashboard
Please subscribe to the new SAS PCE Status Dashboard for notifications and alerts related to the Push OTP Service.
https://status.saspce.safenetid.com/
The dashboard provides:
Latest status of the Push OTP service
Latest updates about scheduled maintenances, including this upcoming go-live event
Latest status of maintenances as they progress
If you have any questions, please open a case using the Thales Customer Support Portal
https://supportportal.thalesgroup.com/csm
Sincerely,
SAS PCE Product Team
This scheduled maintenance affected: Push OTP Service.
X
Incident Categories
Push Delivery - Push OTP Service
Degraded Performance: One or more methods impacted and not accessible for users i.e. Push OTP
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