Back-end Infrastructure Maintenance
Scheduled Maintenance
Report for SafeNet Authentication Service - PCE/SPE
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
A maintenance activity is planned for Saturday, July 22nd, 2023, between 05:00 and 09:00 UTC to upgrade our back-end cloud infrastructure service.
Within these 4 hours of maintenance, the service may not be available or available but with reduced functionality.
Alternatively, manual OTP generation using the MobilePass+ app will continue to function for the duration of the window.
The service will resume full operation after the maintenance is complete.
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
Within these 4 hours of maintenance, the service may not be available or available but with reduced functionality.
Alternatively, manual OTP generation using the MobilePass+ app will continue to function for the duration of the window.
The service will resume full operation after the maintenance is complete.
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
This scheduled maintenance affected: Push OTP Service.
X
Incident Categories
Push Delivery - Push OTP Service
Degraded Performance: One or more methods impacted and not accessible for users i.e. Push OTP
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