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Welcome to the SafeNet Authentication Service - PCE/SPE status site. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

Push OTP Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Push Service - Incident
Resolved - This incident has been resolved.
Sep 8, 13:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 13:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 13:07 UTC
Update - We are continuing to investigate this issue.
Sep 8, 12:41 UTC
Update - We are continuing to investigate this issue.
Sep 8, 12:28 UTC
Update - We are continuing to investigate this issue.
Sep 8, 12:05 UTC
Update - We are continuing to investigate this issue.
Sep 8, 11:49 UTC
Update - We are continuing to investigate this issue.
Sep 8, 11:24 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push Services" for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates

Please note you can still authenticate by generating OTP manually from your mobile app.
Sep 8, 10:46 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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Incident Categories

Push Delivery - Push OTP Service
Degraded Performance: One or more methods impacted and not accessible for users i.e. Push OTP
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